Mountain Transit Authority
Bus Transportation for Summersville, Webster Springs, Richwood, Greenbrier County, Pocahontas County in WV.
Local: (304) 872-5872
Toll-Free: 1-877-712-9432
TDD: (304) 872-5872
Title VI of the 1964 Civil Rights Act requires that “No person in the United States shall, on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.”
Any person who believes that he/she has been aggrieved by an unlawful discriminatory practice on the basis of race, color or national origin by Mountain Transit Authority may file a complaint by completing and submitting Mountain Transit Authority the Title VI Complaint form.
How do you file a complaint?
You may obtain the form by clicking here, filling in the information on the screen, then returning the signed form by fax or mail.You may also request a form by writing to Mountain Transit Authority, 1096 Broad Street, Summersville, WV 26651 or by calling (304) 872-5872.
You may file a signed, dated and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:
Your name, address and telephone number. (See Question 1 of the Complaint Form)
How, why, and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information. (See Questions 7, 8, 9, and 10 of the Complaint Form)
The names of any persons, if known, whom the Title VI officer could contact for clarity of your allegations. (See Question 11 of the Complaint Form)
Please submit your complaint form to address listed below:
Timothy P. Thomas, Title VI Coordinator
Mountain Transit Authority
1096 Broad Street
Summersville, WV 26651
How will your complaint be handled?
Mountain Transit Authority investigates complaints received no more than 180 days after the alleged incident. Mountain Transit Authority will process complaints that are complete. Once a completed complaint is received, Mountain Transit Authority will review it to determine if Mountain Transit Authority has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by Mountain Transit Authority.
Mountain Transit Authority will generally complete an investigation within 90 days from receipt of a completed complaint form. If more information is needed to resolve the case, Mountain Transit Authority may contact the complainant. Unless a longer period is specified by Mountain Transit Authority, the complainant will have ten (10) days from the date of the letter to send requested information to the Mountain Transit Authority investigator assigned to the case.
If Mountain Transit Authority investigator is not contacted by the complainant or does not receive the additional information within the required timeline, Mountain Transit Authority may administratively close the case. A case may be administratively closed also if the complainant no longer wishes to pursue their case.
After an investigation is complete, Mountain Transit Authority will issue a letter to the complainant summarizing the results of the investigation, stating the findings and advising of any corrective action to be taken as a result of the investigation. If a complainant disagrees with Mountain Transit Authority determination, he/she may request reconsideration by submitting a request in writing to Mountain Transit Authority Title VI Coordinator within seven (7) days after the date of Mountain Transit Authority letter, stating with specificity the basis for the reconsideration. The Title VI Coordinator will notify the complainant of his decision either to accept or reject the request for reconsideration within 10 days. In cases where reconsideration is granted, the Title VI Coordinator will issue a determination letter to the complainant upon completion of the reconsideration review.
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.
For more information on Mountain Transit Authority’s nondiscrimination obligations or if information is needed in another language, then contact Mountain Transit Authority at (304) 872-5872.
For a printed copy of the Mountain Transit Authority Title VI Procedures, click here.